"Ready to Ship" skeins already have been dyed, and are ready to ship out and go to their new home! On the other hand, "Preorder" skeins are dyed once they've been ordered by you. The turnaround time will be within the product description of these skeins, so please take a look to make sure you're okay with it before you order!
If there is a problem with your order, please feel free to message me here or email me at email@example.com. Your satisfaction is a huge priority and I would love to correct any mistakes that I have made in regards to your order. In all other instances, sales are final. Please know that I make sure to portray the yarn as accurately as possible, but computer monitors may slightly affect what you see on your screen. Please take your time in choosing your yarn, and you can find more information about each base here.
Eligible returns (see above) must be requested via email within three days of the date of delivery.
Yarn must be skeined and free from exposure to smoke (once yarn has been caked or exposed to smoke, it is not returnable under any circumstances.)
Shipping fees are structured as follows:
Domestic (Japan) Rates (日本国内発送):
Shipping rates depend on the weight of the parcel as well as which region you are located in. Please click here to see all rates throughout Japan.
International Shipping Rate:
Shipping carriers and rates depend on the weight of the parcel and which country you are located in. Countries are organized by zones, and each zone has its own shipping rate. Each zone will ship via Japan Post EMS, **all other countries that currently are restricted from shipping via Japan Post due to COVID will be shipped via Kuroneko Yamato (TA-Q-BIN).**
As of March 2023: Only Greenland and Iceland require shipping via Kuroneko Yamato! All other countries will ship via Japan Post EMS.
As of Dec. 01, 2022: Shipping to Canada is now possible! Please see the rates here)
Japan Post EMS: USA / Canada / Central America / South America - click here to see rates by weight. Shipping time: 2-3 weeks
Japan Post EMS: Europe / Middle East / Oceania - click here to see rates by weight. Shipping time: 2-3 weeks
Kuroneko Yamato (TA-Q-BIN) Countries: Greenland, Iceland - click here to see rates by weight
*rates subject to change without notice
Orders processed within Japan will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 2-3 weeks. Delivery details will be provided in your confirmation email.
**Please note that there may be possible delays due to COVID-19.
All domestic orders will be shipped using Japan Post.
All international orders will be also be shipped using Japan Post unless your country is under restriction due to COVID-19. The following countries are currently restricted from Japan Post, so Kuroneko Yamato will be used until restrictions lift: Australia, Greece, India, Israel.
If I see that multiple orders were made by the same person before I ship out those orders, I will happily combine the orders and refund any shipping overages. If this is the case, please let me know right away that you have made multiple orders and the you'd like to have your orders combined!
Shipping carriers and rates depend on the weight of the parcel and which country you are located in. Countries are organized by zones, and each zone has its own shipping rate. Zones 1 and 2 will be shipped via Japan Post (International ePacket), **all other countries that currently are restricted from shipping via Japan Post due to COVID will be shipped via Kuroneko Yamato (TA-Q-BIN).**
Once you locate which zone your country is in, please click here to see more specific rates based by weight.
Zone 1 Countries: China, Hong Kong, Indonesia, Malaysia, Philippines, Republic of Korea, Singapore, Taiwan, Thailand, Vietnam
Zone 2 Countries: Austria, Belgium, Bulgaria, Denmark, Finland, France, Germany, Greenland, Guernsey, Hungary, Ireland, Italy, Latvia, Lithuania, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Kuroneko Yamato (TA-Q-BIN) Countries: Australia, Canada, Greece, India, Israel, United States, United Arab Emirates
Please note that there may be a chance that you will be required to pay customs fees upon receipt of your order. I am not responsible, and cannot do anything regarding customs fees if you are outside of Japan.
*rates subject to change without notice
Working with Hand Dyed Yarn
Because each skein is dyed by hand, I recommend alternating skeins while knitting so that the color is as even as possible throughout your project.
The safest bet is to wash your project in cold water with a bit of wool wash, then lay flat to dry on blocking mats or a clean towel. Please keep in mind that even the yarns labeled "Superwash" should be laid flat to dry. Please note that a small amount of bleeding might occur in the first few washes.